Grievance Redressal Week is organized to effectively dispose grievances pending all over India. It was observed from 23-09-2024 to 27-09-2024. The pending grievances as on 23-09-2024 were 258 , received during the week were 176 and we had successfully disposed 313 grievances. The TAT for resolution of grievances is 9 days for the second quarter of the year 2024-25.

Grievance Redressal Week for the Third Quarter was organized from 12/12/2022 to 16/12/2022 in which 75% of the pending grievances were disposed.. The tagline of the campaign was "Happy to Help Always".

It’s no secret that vitamin D supplements spike in demand whenever winter comes around. But as the days grow shorter, many of us would benefit from including vitamin D supplements in our daily regimen to compensate for the lack of sun exposure and reduce the risk of deficiency. Apart from Vitamin D, Vitamin C and zinc also provide good support for the immune system during the winter.

Eat slowly. Focus on the tastes and textures of your food. Enjoy your food rather than inhaling it! Be sure to slow down so that you can feel the hunger go away and feel comfortable. This way you can ensure a healthy digestive system.

In order to make the process of issuing retail health policies paperless and also simultaneously get the electronic version of the proposal form duly authenticated by the proposer, we have introduced electronic proposal form (with feature for uploading the photographs, identity/ address-proof and pre-insurance health check-up reports) for some selected retail health products such as Family Medicare Policy, Arogya Sanjeevani Policy etc. For further details please log on to our website www.uiic.co.in

Stay hydrated. It ensures that your body is functioning optimally with proper blood flow.

* Break up with the elevator. Taking the stairs whenever possible is another great way to work in a mini-workout without taking time out of your schedule. * Exercise regularly. Daily brisk walking for at least 30 minutes can improve your health

Different colours deliver different phytonutrients (plant foods) so try to eat a rainbow of fruits and vegetables.

Grievance Redressal Week for the 4th Quarter was organized from 7th March 2022 to 11th March 2022 and we wish to inform that we have achieved 100% disposal ratio.

Our new product, Super Top Up Medicare Policy will be launched w.e.f 01/03/2022 with wider coverage, modified exclusions, attractive optional covers and revised premium tables. Unani, Siddha and Homeophathic treatments are also covered in addition to existing Ayurvedic cover besides 12 modern treatments & advancement in Technologies are also covered with sub-limits. Existing customers whose policies fall due for renewal between 01/03/2022 & 29/05/2022 can have the option to either continue with the erstwhile coverage or opt for revised policy coverage with revised terms. Full details of the new product can be accessed in our website.

Grievance Redressal Week for the 3rd Quarter was conducted from 13/12/2021 to 17/12/2021 and tag line adopted was "We go extra miles to serve you".

The Standard Fire & Special Perils Policy had been de-notified and the following three new policies have been introduced with effect from 01/04/2021: 1. United Bharat Griha Raksha (Home Building and Home contents) 2. United Bharat Sookshma Udyam Suraksha (meant for enterprises where total value at risk is up to Rs. 5 cr) 3. United Bharat Laghu Udayam Suraksha (meant for enterprises where total value at risk is more than Rs. 5 crores and up to Rs. 50 crores) For details regarding policy wordings, proposal form, prospectus, key features etc kindly contact any of our nearest offices.

UNI Customer Care Department have successfully organized the Grievance Redressal Week for the second quarter during 20.09.2021 to 24.09.2021 wherein 269 grievances have been resolved.

The following are the new health policies launched in the current Financial year. 1. Corona Kavach Policy 2. Arogya Sanjeevani Policy 3. United Shramik Seva Policy 4. Uni Group Health Insurance Policy

Is your Health Insurance or Motor TP policy due for renewal in the period 25th March 2020 to 3rd May 2020? You will continue to be covered from due date of policy renewal provided you pay the renewal premium on or before 15th May 2020.

The Toll Free No. 1800-425-33333 is also working as Helpline Number throughout the lockdown period

Customers can avail online policies in electronic format through our customer portal in our website (www.uiic.co.in)

Verification of Policy can be done in our Company's website through the link "Verify your policy"

Our Toll Free No. 1800-425-33333 will also function as Helpline Number

Grievance Redressal Week was observed from 16/03/2020 to 20/03/2020 and the motto of the same is " Maximum Efforts for Faster Solutions".

For all Policyholder related complaints, customers may approach the following for Redressal of your Grievance. i.e Policy Issuing Office, Customer Care Officer of the Regional Office(List available in the website), Toll Free Number of the Company-180042533333 . Our Company Board approved PPHI Policy, CGRS & updated Citizens' Charter have been uploaded in the website for ready reference on the process of Grievance Redressal.

Insist for a copy of proposal form submitted by you at the time of insurance.State your mobile no and e-mail ID in the proposal form.

Our Company has launched an initiative for incentivising digital payment of premium for buying a new general insurance policy 10% Discount in Premium (max upto Rs.2000/-) per Policy Make online Digital Payment through our website Scheme available to Individual Customers only Scheme applicable on New Policy only Scheme applicable on Policies like : Individual Health, Family Medicare, Motor Package, Householders, Overseas Mediclaim etc.

Customer can avail online policies in electronic format through our customer portal in our Website (www.uiic.co.in). Policies which can be purchased online are Motor (2- wheeler & Private Car) /Health/ Personal Accident/ Overseas Mediclaim/ Householder/ Shopkeeper/ Pravasi Bhartiya Bima Yojana. Policies which can be renewed online are Motor (2- wheeler & Private Car)/ Health/ Personal Accident/ Householder/ Shopkeeper.

Customers can also open an e-Insurance account with any of the registered Insurance Repositories licensed by IRDA and maintain all their insurance policies in soft copy form with the Repository. Customer can have changes or endorsements carried out in their policies in soft form.  UIIC have given a provision to incorporate their e-Insurance account number in the e-proposal form. Customer can avail the advantages of easy maintenance and transparency of having insurance policies in electronic form.

Our Company has launched an initiative for incentivising digital payment of premium for buying a new general insurance policy 10% Discount in Premium (max upto Rs.2000/-) per Policy Make online Digital Payment through our website Scheme available to Individual Customers only Scheme applicable on New Policy only Scheme applicable on Policies like : Individual Health, Family Medicare, Motor Package, Householders, Overseas Mediclaim etc.

Platinum policy- Age group- 18 years to 35 years. Sum Insured offered by us is between Rs.1 lac and Rs.10 lacs in multiples of Rs.50,000/-.Gold policy- Age group- 36 years to 60 years. Sum Insured offered by us is between Rs.1 lac to Rs.5 lacs in multiples of Rs.50,000/-.Senior Citizen- Age Group- 61 years to 80 years. Sum Insured offered by us is between Rs.1 lac to Rs.3 lacs in multiples of Rs.50,000/-.Uni-Criticare- Age Group- 21 to 65 years. Sum Insured ranging from Rs.1 lac to Rs.10 lacs. Covers eleven Critical Illness, as defined in the policy.

Curb your sweet tooth- Reduce sugarControl portion size on your plate- Eat lessMake up for cheat day by controlling your diet the following daysHydrate so you can stay energized and have your best workoutEat at least five varieties of fruit and vegetables a day. They are a good source of fibre, vitamins and minerals.To maintain healthy blood pressure, avoid using salt at the table and try adding less to your cookingEat fish at least twice a week, including a portion of oily fish. Fish such as tuna and salmon are a source of omega-3 fats, which can help protect against heart diseaseHave a look at the label on food and drink packaging to see how many calories and how much fat, salt and sugar the product contains.And above all, Take Cover- Insure your Health

Family Medicare - Children between the age of 3 months and 18 years are covered provided either or both parents are covered concurrently. Sum Insured ranges between Rs.1 lac to Rs.10 lacs in multiples of Rs.50,000/- upto Rs.5 lac and from Rs.5 lac to Rs.10 lacs in multiples of Rs.1 lac.Super Top up- The Policy covers aggregate hospitalization expenses, upto the sum insured exceeding the Threshold Level or any amount reimbursable under any Health Insurance Policies/Reimbursement Scheme.Overseas Travel Insurance- The policy covers Medical expenses and Cost of Repatriation, Personal Accident, Loss/delay of checked in Baggage, Loss of Passport, Personal Liability, Delay/Cancellation of Trip, Hijacking, Missed Connection and Hospital Daily Allowance. Sum insured varies from USD 50,000 to USD 5,00,000.

As per Motor Vehicles regulations, any vehicle plying on the public road should have valid insurance certificate.Kindly carry a copy of the policy document along with the vehicle and ensure its validity.

Verification of policy can be done in our Company's website through the link- "Verify your policy"

Do not drink and driveAvoid over-speeding and over-loadingObey traffic rules to avoid accidentEnsure wearing helmet while driving two-wheelersFasten your seat-belts in car

Renewal notices are being sent regularly to remind you to pay the premium on time to avoid lapsation or other penaltiesPremium to be preferably paid by A/c. Payee chequesin favor of the Company i.e. UIIC. Do not issue cheques in favour of the Agent/ Intermediary.If there is a change of address, please intimate the policy issuing office.

Once the proposal is submitted and accepted by us, you can expect to get the policy within 15 days. If not, kindly take up the matter in writingIf any additional documents are asked for, ensure that the same is submitted by you as soon as possible.When policy copy is received, kindly check to make sure that the policy is the one that you wanted.

Please go through all the policy conditions and be sure that these are the same that were explained to you by the intermediary/ by our official at the time of submission of proposalIn case of doubts, kindly contact the intermediary/ our company official for clarification.Kindly ensure that premium is paid regularly on the due dates/ within the grace period

Agents are the persons duly licensed to sell Insurance Policy to the public and provide after sales service including assisting at the time of claim.Please verify the credentials of the agent by asking for his license & ID card while buying a policy.It is advisable to pay premium by way of Account payee cheque in favour of the Company only i.e. UIIC. Do not issue cheques in the name of agent.

If you are not filling it up yourself, ensure that the contents are fully explained to youRemember you have to sign a certificate as part of the proposal form taking responsibility for its contentsEnsure that you clearly understand the terms and conditions of the policy

Fill the proposal form yourself and give complete and factual information.False or misleading information could lead to disputes at the time of a claim.Do not sign a blank proposal form or leave any portion unanswered.

Information available under linkhttps://portal.uiic.in/CUSTOMERPORTAL/unclaimed_query.jsp

Unclaimed amount means all unclaimed excess premium paid / refund of premium above Rs.1000/- and pending for MORE than 6 months, commencing from 01/01/2012.

With a consistently high resolution rate, reduced turnaround time, and prompt action on customer concerns, our team has set new benchmarks in grievance management. We are proud to announce our Annual Grievance Results as below: Opening Balance of Grievance as on 01-04-2024 : 2, Received during 2024-25 : 10054, Reopened during 2024-25 : 56, Total Disposed during 2024-25 : 10098, Pending Grievances as on 31-03-2025 : 14, Grievance Disposal Ratio : 99.86%.

In keeping with the reputation of United India’s unswerving commitment towards achieving excellence in Customer Service, it has been our constant endeavor to exceed the expectations of the Customers in Grievance Management.  The statistics speak for themselves: 
•    As on 31/12/2022 a total of 4557 grievances have been disposed off, with a disposal ratio of above 94%. 
•    The average TAT period of 13 days has been achieved vis-à-vis 17 days during the previous period.
•    100% acknowledgement of Grievances bas been maintained steadily over the years. 
 

Claims involving  Modern Treatment Method & Advancement in Technologies under Retail health Insurance will be settled to the extent of additional limits specified in the respective retail health insurance policy or the admissible cost of the conventional treatment whichever is higher subject to the other terms and conditions of the relevant policy.

Eat light, small, frequent meals. Heavy meals with large amounts of carbohydrates and fats give rise to a lot of heat in the body. Focus on fresh fruits and vegetables that have high water content – such as oranges, watermelon, tomatoes, etc.

For the Financial Year 2022-23 a total of 7423 grievances have been disposed off  representing a " himalayan disposal ratio of 99.87%" .  It is further stated that only 9 grievances were pending as at the closing hours of 31/03/2023.

We have recently launched  a new retail Health Insurance product Samaveshi Suraksha Health Insurance Policy.  This policy is specially designed for Persons with Disability as per The Rights of Persons with Disabilities Act, 2016 and Individuals with HIV/AIDS as defined under the Human Immunodeficiency Virus and  Acquired Immune Deficiency Syndrome (Prevention and Control) Act, 2017.
The underwriting of the product is centralized at the Health Hub Hyderabad.  For further details kindly log on to www.uiic.co.in

Over the years, we have mastered the art of breaking our own records in achieving greater heights in Grievance Management.  Born out of our relentless commitment towards this end, we are proud to post our phenomenal achievement as below:

Opening balance of grievance as on 01/04/2022 -   34
Received during 2022-23-    7324
Reopened during 2022-23-    74
Total disposed during 2022-23 -    7423
Pending grievance as on 31/03/2023  -    9
 

The following Bancassurance products have been withdrawn w.e.f 06/03/2023:

1. UB Arogyadaan

2. Maha Bank Swasthya Yojana

3. Indian Bank Arogya Raksha

It may be noted that the renewal of existing policies is permitted within the notice period of ninety days i.e., till 4th June 2023 with existing terms, conditions and premium. For renewals falling due after 4th June 2023, the customers are provided with an option to migrate to any of our retail health products with an equal Sum Insured. Suitable credit of continuity benefits for all the previous policy years would be extended in the new policy, provided the policy has been maintained without a break

With summer season round the corner, we all will need to drink more quantity of water to stay hydrated. Drinking unsafe water can lead to water-borne diseases such as cholera, diarrhoea, hepatitis A, typhoid and polio.  Drink mineral water only if it is supplied by reliable established brands. In case when you are unsure of your water source, boil the water for at least one minute. This will destroy harmful organisms in the water. Let it cool naturally before drinking.

The Grievance Redressal Week for the Fourth Quarter was organized from 18/03/2024 to 22/03/2024 with a tagline “A satisfied customer is our best Advertisement” in which 330 grievances were resolved in coordination with TPAs/ RO CCOs.

Total grievances received 8904, grievances disposed 8902 and disposal ratio is 99.97%.

Grievance Redressal week is organized to effectively dispose grievances pending all over India. It was observed from 24/06/2024 to 28/06/2024. The Pending grievances as on 24/06/2024 were 298, Received during the week were 207 and we had successfully Disposed 381 grievances. 

A Video Conference was conducted on 04/09/2024 by General Manager Mr. Pranay Kumar, Deputy General Manager Ms. R. Meena, along with 
Mr. Sanjay Kumar Jha, Chief Manager and the team Head Office Uni Customer Care Department. The Regional Incharges,
Regional Managers (Grievance) and Customer Care Officers all over India attended the Video Conference and pending grievances were discussed.
It was advised that quick and quality resolution be provided. Further review of the grievances will be done shortly during the Grievance Redressal Week.

The Grievance Redressal Week is organized to effectively dispose grievances pending all over India. It was observed from 16-12-2024 to 20-12-2024. The pending grievances as on 16-12-2024 were 280, received during the week were 187 and we had successfully disposed 380 grievances.