United India Insurance Company Limited

United India Insurance Company Limited was incorporated as a Company on 18th February 1938. General Insurance Business in India was nationalized in 1972. 12 Indian Insurance Companies, 4 Cooperative Insurance Societies and Indian operations of 5 Foreign Insurers, besides General Insurance operations of southern region of Life Insurance Corporation of India were merged with United India Insurance Company Limited. After Nationalization United India has grown by leaps and bounds and has over 9000 work force spread across 1537 offices providing insurance cover to 1.74 Crore policy holders. The Company has variety of insurance products to provide insurance cover from bullock carts to satellites.

United India has been in the forefront of designing and implementing complex covers to large customers, as in cases of ONGC Ltd , GMR- Hyderabad International Airport Ltd, Mumbai International Airport Ltd Tirumala-Tirupati Devasthanam etc. We have been also the pioneer in taking Insurance to rural masses with large level implementation of Universal Health Insurance Programme of Government of India & Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance and many such schemes.

We have also made our presence in more than 1000 tier II & III towns and villages through our innovative Micro Offices.

Years of experience

1.38 Cr

Happy Customers

100%

Satisfaction

Our Vision

We United India will be

The most preferred insurer in India with global footprint & recognition.
Trusted brand admired by all stakeholders
The best-in-class customer service provider leveraging technology & multiple channels
The provider of a broad range of innovative products to meet the needs of all customer segments
Great place to work with highly motivated and empowered employees
Recognized for its contribution to the society

Corporate Mission

To provide Insurance protection to all.
To ensure customer satisfaction
To function on sound business principles.
To help minimise national waste and to help develop the Indian economy.

Top Management

S.No	Name	Designation
1	Shri Bhupesh Sushil Rahul	Chairman cum Managing Director
2	Ms. Sunita Gupta	Executive Director
3	Shri Mathew George	Executive Director
4	Smt Kalaiveni Subbiah	General Manager
5	Shri C M Manoharan	General Manager
6	Smt Lipika Kalra	General Manager
7	Smt Geeta Anand	General Manager
8	Shri Rajkumar Arora	General Manager
9	Ms. Jayashree Nair	General Manager
10	Shri Baiju K C	Chief Vigilance Officer
11	Shri Ramnath Venkat Bhagavath	Appointed Actuary
12	Smt Pushpalatha Natarajan	Deputy General Manager
13	Shri Abhaya Kumar Padhiari	Deputy General Manager
14	Smt M R Sujatha	Deputy General Manager
15	Smt S Hemamalini	Deputy General Manager
16	Shri Santanu Giri	Deputy General Manager
17	Smt Nandhini Sridhar	Deputy General Manager
18	Ms. Deki Narendra Bonde	Deputy General Manager
19	Shri Alok Kumar Jain	Deputy General Manager
20	Shri G.S. Arun Kumar	Deputy General Manager
21	Shri R Govindarajan	Deputy General Manager
22	Shri V Venkatesan	Deputy General Manager
23	Shri K. Raj Kumar	Deputy General Manager
24	Shri Arun P N	Deputy General Manager
25	Shri Lalit Kumar	Deputy General Manager
26	Smt Anagha Shantanu Deshpande	Company Secretary

Performance

Financial Year	Document
Year 2023-24 -Bilingual
Year 2023-24
Year 2022-23
Year 2021-22 - Bilingual
Year 2021-22
Year 2020-21
Year 2019-20
Year 2018-19
Year 2017-18
Year 2016-17
Year 2015-16
Year 2014-15
Year 2013-14
Year 2012-13
Year 2011-12
Year 2010-11
Year 2009-10
Year 2008-09
Year 2007-08
Year 2006-07
Year 2005-06
Year 2004-05

Corporate Mission

Introducing Ourselves

UI is a leading General Insurance Company.
More than three decades of experience in Non-life Insurance business.
Formed by the merger of 22 companies, consequent to nationalisation of General Insurance.
Head Quarters at Chennai.

Corporate Mission

To provide Insurance protection to all.
To ensure customer satisfaction
To function on sound business principles.
To help minimise national waste and to help develop the Indian economy.

Citizens Charter

OUR VISION:

To become the most preferred insurer in India, with global footprint and recognition.
To become a trusted brand admired by all stakeholders.
To become the best-in-class customer service provider leveraging technology and multiple channels.
To become the provider of a broad range of innovative products to meet the needs of all customer segments.
To be a great place to work, with highly motivated and empowered employees.
To be recognized for its contribution to the Society.

OUR COMMITMENT:

We shall

Act courteously, fairly and reasonably in all our dealings with the customers.
Make sure all our Policy documents and claim procedures are clear and complete information is given about our Products and Services.
Deal quickly with the grievances of the customers and resolve them through nominated "Customer Care Officers" in all operating offices.RO Nodal Customer Care Officers List
Respond to all commercially viable general insurance needs of the citizens to provide new covers and promote insurance inclusion.
Continue to provide customized insurance products for the rural and particularly for the weaker sections of the Society at affordable price.
Continue to develop a professional workforce for execution of roles assigned to them.
Have a regular consultative process with all our stakeholders and set up monitoring mechanism for delivery of promised services to our customers.

STANDARDS FOR ACCESS TO CITIZENS:

We shall

Host on our Website www.uiic.co.in all relevant information relating to working hours, documents required for issuance of policies and claims settlement.
Make available literature on products and services at all our offices.
Reach out through electronic and print media, intermediaries and other active communication channels available.
Enhance the access of citizens through Dedicated Toll Free No.1800 425 33333
Earmark the time between 3.00PM to 5.00PM of every Wednesday (next working day, in case Wednesday happens to be holiday) for personal interaction of customers with Designated GRO of Micro Office/Branch Office/Divisional Office/Regional office for resolving of grievances.

STANDARDS FOR SERVICING:

We shall

Strive to carry out the timelines as prescribed by the Regulator in respect of Policy holder’s servicing.
Be clear and transparent in seeking fulfillment of requirements for settling a claim or any other services to the customer.

STANDARDS OF FAIRNESS AND OPENNESS:

We shall

Invite feedback from customers on services availed to suggest improvements.
Review the standards of services offered, annually with a view to improve the benchmarks.

SERVICE PARAMETERS AND TURN AROUND TIMES:

For Citizen's Charter (General): Click here

For Citizen's Charter (Health): Click here

This Charter is a summary of service levels which United India Insurance Company proposes to offer to the citizens. However the charter is not a part of the policy conditions or policy contract of the customers of United India Insurance Company.

Official Language Implementation

REPORT ON OFFICIAL LANGUAGE IMPLEMENTATION

While framing the constitution of our country, Hindi was unanimously accepted as Official Language and Hindi was adopted as the Official Language of the Union of India on14th September, 1949.

To commemorate this occasion "HINDI DAY" is celebrated on 14th September every year.

Article 343 of the constitution states that "The Official language of the Union shall be Hindi in Devnagari Script. The form of numerals to be used for the Official purpose of the union shall be the international form of Indian numerals".

The company has shown good progress in the implementation of Official Language Policy as per the Annual Programme on O.L. Implementation of Govt. of India.

Some of the noteworthy achievement in Official Language Implementation includes the following:

E. SERVICES TO FACILITATE EMPLOYEES:

One Hindi word a day is taught to all through Intranet. Messages, Reports and Photos of Hindi Day/Week, Conference etc. are uploaded regularly in intranet. Bilingual Standard formats are available in bilingual in intranet.

PROPOGATION OF NON-LIFE INSURANCE THROUGH ELECTRONIC MEDIA:

To popularize non- life insurance products among masses in rural and urban areas, programmes like discussion, speeches etc. are organised through All India Radio. Recently a programme on Health Insurance was organised.

EMAIL IN HINDI:

Mails are sent by various offices in Hindi.

BILINGUAL PUBLICATIONS:

CITIZENS CHARTER printed in bilingual and regional language
Performance, Planning, Analysis, Review and Discussion and Quality Circle of HRD has been translated and printed in bilingual
DO's AND DONT'S vigilance manual had been printed in bilingual.
Company's Annual Report published in bilingual
Company's corporate Motto is in bilingual.
Handbook on Official Language has been published to facilitate working in Official Language, for officers and employees
Agent's Manual
Pension Rules

Official Language Implementation

REPORT ON OFFICIAL LANGUAGE IMPLEMENTATION

While framing the constitution of our country, Hindi was unanimously accepted as Official Language and Hindi was adopted as the Official Language of the Union of India on14th September, 1949.

To commemorate this occasion "HINDI DAY" is celebrated on 14th September every year.

The company has shown good progress in the implementation of Official Language Policy as per the Annual Programme on O.L. Implementation of Govt. of India.

Some of the noteworthy achievement in Official Language Implementation includes the following:

E. SERVICES TO FACILITATE EMPLOYEES:

PROPOGATION OF NON-LIFE INSURANCE THROUGH ELECTRONIC MEDIA:

EMAIL IN HINDI:

Mails are sent by various offices in Hindi.

BILINGUAL PUBLICATIONS:

CITIZENS CHARTER printed in bilingual and regional language
Performance, Planning, Analysis, Review and Discussion and Quality Circle of HRD has been translated and printed in bilingual
DO's AND DONT'S vigilance manual had been printed in bilingual.
Company's Annual Report published in bilingual
Company's corporate Motto is in bilingual.
Handbook on Official Language has been published to facilitate working in Official Language, for officers and employees
Agent's Manual
Pension Rules